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Abstract illustration of benefits cases routed across an adjudication boundary, with routine cases cleared by technology and exception cases sent to a named human adjudicator Featured

AI Governance

Technology-Assisted Benefits Processing: Where Automation Ends and Adjudication Begins

Timeliness pressure pushes benefits agencies to automate more of the workflow, adjudication included. An adjudication boundary map, named ownership at each boundary, and an immutable evidence layer are what keep a determination defensible when an appeal, an auditor, or a legislative inquiry asks who decided and why.

10 min read
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